Enso Homes is all about customer service and making the experience of building a new home as easy and as enjoyable as possible.
“We are setting our own standard of service within the building industry, with the focus on consistency throughout the whole process from initial contact to post hand over,” sales manager Joanne Fourna says.
“We believe our customers should be spoiled and obsessed over during the whole process, which is evident from the moment a customer approaches our head office car park for their first meeting, right through to the experiences they will enjoy at different stages of their journey. “
As well as setting a new standard in customer service, Enso’s unique sales process is constantly praised by customers as being an area that sets them apart from the volume builders.
As a non-commission based sales team and a low-volume builder, Enso is able to spend the necessary time with its customers, guiding and advising on the best possible designs, options and solutions.
“This ensures that our customers feel in control of their design and budget,” Joanne says.
“We are not about ‘upselling’, we have a very honest approach in our meetings, advising customers on practicalities as opposed to luxuries and offering suggestions on areas where costs can be saved.”
Enso Homes’ sales team is skilled in all aspects of building including design, construction and estimating, ensuring that any advice given is accurate and relevant to today’s building regulations and construction codes.
This also ensures that changes and upgrades discussed will work with your budget allowing fully fixed sales quotes to be provided.
“With our sales consultants’ unique skill set, they are able to provide answers to all types of design and construction questions on the spot, without having to refer to other departments,” Joanne says.
“We feel this makes the sales process effortless, easy and provides confidence to our customers.
“We provide fixed sales quotes to all of our customers with pricing held for 12 months from deposit date, offering our customers a level of certainty and peace of mind”
To further enhance the service experience, Enso homes does not pass customers onto different departments as their file progresses closer to site start. The same point of contact is maintained from sales to site start.
“We have a seamless sales to site start process,” Joanne says.
“Our clients will only ever deal with one point of contact. Their sales consultant will see them through their pre-site journey, maintaining the relationship built and ensuring a consistent level of communication throughout.”
After all, Enso Homes mantra: Marrying design with affordability – pretty much sums it up.
“At Enso, we are always striving to pair the very best quality designs with truly outstanding customer service, but also with a focus on delivering everything at an affordable price,” Joanne says.
The best way for customers to enquire about their dream home is to fill in the newly developed enquiry form at ensohomes.com.au/#consultation-form or give the team a call on 5240 9300.
