Enso Homes is all about customer service and making the experience of building a new home as easy as possible.
After all, the new slogan – Enso Homes: Marrying design with affordability – pretty much sums it up.
“At Enso, we strive to provide the best quality designs and customer service, all at an affordable price,” sales manager Joanne Fourna says.
Enso Homes has a seven-step sales process that begins from the moment the customer makes contact.
The first step is an informal sales quote, which allows the customer to see what is achievable within their budget.
The second step is the initial consultation when the customer is invited to the Geelong office to meet with Enso’s highly skilled sales team.
“We are not about ‘upselling’, we have a very honest approach in our meetings, advising customers on practicalities as opposed to luxuries. We are not one to sell dreams only to burst the bubble once pricing is received,” Ms Fourna says.
“We have a seamless sales to contract process. Our clients will only ever deal with one point of contact. Their sales consultant will see them through their journey, maintaining the relationship built and ensuring a consistent level of communication throughout. We take the ‘but I was told by’ out of it with this approach, providing more trust and comfort to our customers.
“While we have our design policies, we understand that the same floorplan does not always necessarily work for everyone. With this in mind, we offer the option to personalise our plans to best suit our customers lifestyle and needs.”
Enso Homes is proud of what it does and as a new company is completely focussed on its customers.
“Our focus is on the end price of the home and not the base price, in turn obsessing over our customers and not our competitors,” Ms Fourna says.
“Our focus is to build a good and lasting relationship with our customers, putting them at ease during the initial consultation and ensuring that they enjoy their process of building their dream home.”
Enso Homes’ sales team are skilled designers/draftpersons and estimators, ensuring that any advice given is accurate and relevant to today’s building regulations and construction codes.
At point of sale, Enso’s consultants are able to provide answers to all questions on the spot, without having to refer to other departments for ‘the answer’. It makes the sales process effortless, easy and gives confidence to its customers.
“We also have no hidden costs. Our strength in sales ensures that all design, developer and council requirements are captured early on to avoid any upsets down the track,” Ms Fourna says.
The team at Enso has worked for many different building companies, drawing on the positives and negatives of how other builders operate. It’s this type of experience that has allowed Enso to put processes in place that will benefit their customers.
The best way for customers to enquire about their dream home is to fill in the newly developed enquiry form at ensohomes.com.au/#consultation-form or give the team a call on 5240 9300.
